REFUNDS POLICY

At Ngamaia Farms we pride ourselves on our integrity and providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated. 

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INCORRECT ORDERS

Incorrect orders must be reported to us within seven (7) working days of their receipt together with the invoice number. Any Goods returned must be unopened, clean, and free from any markings and damage. Goods that have been damaged or are not resaleable will not be credited.

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DEFECTIVE GOODS

If Goods are purchased on the Website, and those Goods do not conform to specification or are defective, then provided such Goods are returned together with the relevant invoice to us we will as our option, replace such Goods or refund the purchase price.